1415
regulation.division@rdb.rw

Frequently Asked Questions

1. What services can one access on this platform?

2. What is a tourism entity?

3. Who can apply for a tourism operating license?

4. When can one access the service?

5. What departments can one approach if they have a query?

6. Why inspections?

7. Once an application is submitted, how long does it take to get a response?

8. What are the standards for tourism entities grading?

9. What required documents does an applicant need to submit when applying for a tourism operating license?

10. What is the application procedure?

11. What are the other institutions I need to visit when applying for a license? (Eg. for payment of service costs or to get additional documents)

12. Is there a procedure to appeal if I am not happy with a decision from the Board?

13. Is there a refund procedure? If Yes how is a refund processed?

14. Is there any additional information regarding this service that is useful to know?

15. What other relevant documents do I need to consult?

16. What is the consequence for operating a tourism entity without valid license?

17. For how long will a tourism operating license be valid?

18. What are the grounds for suspending/ cancelling a license?

19. Are they any fines or deadline for compliance with the tourism law?

20. Is there an application fee for the tourism operating license?

21. How do I pay for a tourism operating licence fee?